Refund & Cancellation Policy

This Refund & Cancellation Policy outlines the terms under which A1 Media Communications delivers its VoIP services. Our objective is to ensure fairness and operational clarity while maintaining service excellence.

Service Cancellation

Clients may initiate a service cancellation request—covering PBX, VICIDIAL, GoAutodial, Virtual Call Centre, Wholesale & Reseller – Terminations, Call Centre – Terminations, or DID & CLI—by submitting a formal written notice via email. Such notice must be received no less than 7 calendar days prior to the subsequent billing cycle. Late requests may result in full charges for the upcoming month, regardless of usage.

Refunds

All services provided by A1 Media Communications operate on a prepaid basis. Accordingly, once a service has been activated or provisioned—whether VPS setups, SIP trunking, DID numbers, custom configurations, or any other—payments made are strictly non-refundable. Prospective clients are urged to avail themselves of our no-cost technical consultation and introductory training before subscribing to any package.

Exceptions for Refunds

Refunds may be evaluated and granted at our discretion under the following specific conditions:

• Failure to activate the service within the assured timeframe.
• A critical technical fault, originating from our side, that renders the service non-functional, with no resolution offered within 72 hours.
• Duplicate payments received erroneously.

Each refund request undergoes an internal review and, upon approval, will be processed within a maximum of 7–10 business days and will be credited within a maximum of 15–20 business days.

Support and Clarifications

A1 Media Communications provides 24/7 instant technical support to address all operational, billing, and cancellation-related queries. Our team remains available at all times to ensure uninterrupted communication and assistance.

Use of our services implies consent to this Refund & Cancellation Policy. Periodic amendments may be made as our services evolve; clients are encouraged to review this page for the latest version.

For further details or refund-related queries, please contact:

📞 +91 8910309891

📩 sales@a1communications.co.in